The issue is now resolved. Recovery of all campaigns has been completed and all services remain operational. We are continuing with increased monitoring for the next several hours to ensure expected performance.
Posted Oct 21, 2025 - 08:35 UTC
Monitoring
All services are operating as expected and the system has been scaled up to complete the reprocessing of previously queued campaigns which are still in progress. We will continue to monitor platform stability and performance closely to ensure consistent operations.
Posted Oct 21, 2025 - 06:36 UTC
Update
All services are operating as expected and the system has been scaled up to complete the reprocessing of previously queued campaigns which are still in progress. We will continue to monitor platform stability and performance closely to ensure consistent operations.
Posted Oct 21, 2025 - 05:17 UTC
Update
All services are operating as expected and the system has been scaled up to complete the reprocessing of previously queued campaigns which are still in progress. The current estimated completion time for reprocessing is 2 - 3 hours at current pace of recovery. We will continue to monitor platform stability and performance closely to ensure consistent operations.
Posted Oct 21, 2025 - 03:13 UTC
Update
All services are operating as expected and the system has been scaled up to complete the reprocessing of previously queued campaigns which are still in progress. The current estimated completion time for reprocessing is 10:30pm ET at current pace of recovery. We will continue to monitor platform stability and performance closely to ensure consistent operations.
Posted Oct 21, 2025 - 01:07 UTC
Update
The platform has returned to normal operating conditions, and new campaigns are processing as expected. Reprocessing of previously queued campaigns is still in progress and will continue until all are completed. We will continue to monitor platform stability and performance closely to ensure consistent operations.
Posted Oct 21, 2025 - 00:05 UTC
Update
All core services are now operational, but the platform remains in an active recovery phase as we continue to reprocess previously affected campaigns. As a guidance, customers can proceed with launching new campaigns; however, processing times may be slower than usual while the system works through the remaining backlog. We are closely monitoring system performance and throughput and will share an estimated timeline for full normalization as soon as it becomes clearer. Further updates will follow as recovery progresses.
Posted Oct 20, 2025 - 23:19 UTC
Update
We continue to observe strong recovery momentum across our platform as upstream services at Amazon Web Services stabilize. Several components have now fully recovered, while a few remain in active recovery. User & Event Exports: Fully recovered; backlogs cleared and services operational. Reporting Services: Stable with improving performance as Snowflake warehouses resume. Recommendations: Fully recovered. Campaigns: Selective reprocessing has begun; full recovery is still in progress. Audience Segmentation: Fully recovered. We remain in close coordination with AWS and are actively monitoring all critical systems to ensure a safe and complete restoration of services. Further updates will follow in 30 mins as recovery continues.
Posted Oct 20, 2025 - 21:56 UTC
Update
We continue to observe a gradual but steady recovery across our platform as upstream services at Amazon Web Services stabilize. Reporting services are showing sustained improvement. Recommendation services are in the process of recovering. User and event export services are actively recovering, and we are closely monitoring their progress to ensure stability. In parallel, we are preparing to safely begin reprocessing campaign activity as systems continue to stabilize. We remain in close coordination with AWS and will provide further updates in 30 minutes.
Posted Oct 20, 2025 - 20:46 UTC
Update
We continue to observe gradual but steady recovery across our platform as upstream services at Amazon Web Services stabilize. Reporting services are showing sustained improvement . Recommendation services are in the process of recovering,. User and event export services are actively recovering, and we are closely monitoring their progress to ensure stability. In parallel, we are preparing to safely begin reprocessing campaign activity as systems continue to stabilize. We remain in close coordination with AWS and will provide further updates in 30 minutes.
Posted Oct 20, 2025 - 20:08 UTC
Update
We are continuing to track the broader recovery at Amazon Web Services and are now seeing steady improvements across our platform. Platform access has fully recovered, and users should now be able to log in and navigate without disruption. Reporting services are actively recovering, with response times and availability steadily improving. Campaign processing is being carefully reintroduced, and we are preparing to safely begin reprocessing campaign activity as systems stabilize. We remain actively engaged with AWS to ensure stability as residual issues continue to clear, and our internal teams are focused on a controlled and safe restoration of all functionality. We will provide the next update in 30 minutes.
Posted Oct 20, 2025 - 19:30 UTC
Update
Customers may continue to experience intermittent service issues, including login difficulties, connectivity disruptions, slower response times, and temporary service unavailability across ZMP. We continue to work with our third-party cloud provider (AWS) and continue to monitor resolution. In parallel, internal teams continue to work to assure safe and orderly restoration of services as systems recover.
We appreciate your patience as we sort this out and will provide the next update in 30 minutes.
Posted Oct 20, 2025 - 19:02 UTC
Update
We continue to experience intermittent login and connectivity issues related to broader network disruptions impacting our cloud infrastructure provider. These issues are also affecting parts of our recovery process.
Our cloud provider (AWS) is reporting early signs of recovery across some parts of their network infrastructure. We are closely monitoring these improvements and will continue to assess their impact on overall connectivity and login performance as recovery progresses.
Our teams remain focused on ensuring full service restoration and maintaining platform stability. We'll continue to share updates as more information becomes available.
Posted Oct 20, 2025 - 18:13 UTC
Update
We are continuing to experience intermittent login issues due to network connectivity disruptions reported by AWS. These disruptions are also affecting our ongoing recovery efforts. We will continue to share updates as more information becomes available.
Posted Oct 20, 2025 - 17:03 UTC
Update
We are currently experiencing intermittent login issues due to network connectivity disruptions reported by AWS. These disruptions are also affecting our ongoing recovery efforts. The investigation determined that the issue was triggered by a third-party cloud infrastructure vendor (AWS). The vendor is actively working to resolve the underlying issue, and our team is closely collaborating with them to mitigate the impact and restore normal operations as quickly as possible. We will continue to share updates as more information becomes available.
Posted Oct 20, 2025 - 16:34 UTC
Update
The platform is steadily recovering, and our teams are actively processing the backlog of campaigns to restore full functionality. We’ll provide the next update as soon as additional information becomes available.
Posted Oct 20, 2025 - 15:37 UTC
Update
The platform is steadily recovering, and our teams are actively processing the backlog of campaigns to restore full functionality. We’ll provide the next update as soon as additional information becomes available.
Posted Oct 20, 2025 - 14:30 UTC
Update
The platform is steadily recovering, and our teams are actively processing the backlog of campaigns to restore full functionality. We’ll provide the next update as soon as additional information becomes available.
Posted Oct 20, 2025 - 13:22 UTC
Update
The platform is steadily recovering, and our teams are actively processing the backlog of campaigns to restore full functionality. We’ll provide the next update as soon as additional information becomes available.
Posted Oct 20, 2025 - 12:13 UTC
Update
The platform is steadily recovering, and our teams are actively processing the backlog of campaigns to restore full functionality. We’ll provide the next update as soon as additional information becomes available.
Posted Oct 20, 2025 - 11:03 UTC
Identified
We are seeing signs of recovery on the platform. We will provide the next update as more information becomes available.
Posted Oct 20, 2025 - 09:55 UTC
Investigating
All services in ZMP are experiencing a service disruption due to an ongoing AWS service disruption that is affecting our infrastructure. Our engineering teams are actively monitoring the AWS incident and working to mitigate the impact on affected services. We are coordinating with AWS to ensure services are restored as quickly as possible. We will provide the next update as more information becomes available.
Posted Oct 20, 2025 - 09:54 UTC
This incident affected: Web Application, Custom Applications, Platform (Platform Access, Data Import, Audience Segmentation, Campaigns, Reports), End-to-End Sending Infrastructure (Zeta MTA Health, End to End campaign service), API (Auth API, People API, Events API, Customers API, Recommendations, Resources API, Zync Pixel), and Data Import and Export Services (Event Service, FTP Service, Export Service).